echelon Echo Open Earbuds

General Warranty Information & Process

Warranty coverage is only available to the original purchaser with a valid proof of purchase. All notifications regarding warranty claims will be sent via email. If your claim is approved, a replacement of equal or greater value will be sent via US Postal Service. Please note that a $11.99 shipping and handling fee is the customer's responsibility.

We appreciate your business and support.

If you have any questions, comments, or concerns about the warranty process, or to verify if a seller is authorized, please email us at info@mybat.com. Please allow up to 48 business hours for our customer service team to respond. Thank you!

Warranty Policy by Brand / Category

Please find the warranty period for your specific product brand below.

For any product not listed above, please refer to the warranty terms stated on its packaging or product page.

Warranty Details & Definitions

1-Year Limited Warranty

MyBat Pro warrants that products purchased from an authorized dealer will be free from workmanship and material defects when used for their intended purposes under normal conditions for a period of 12 months from the date of purchase. The warranty is limited to the original purchaser with valid proof of purchase.

Lifetime Limited Warranty

"Lifetime" is defined by MyBat Pro as the period of time during which a product can be used under normal conditions until such time that it can no longer function as intended. Products that feature a lifetime warranty will be covered against manufacturer defects for a reasonable time frame. It is the right of MyBat Pro to determine the expected lifetime of our products and assess claims based on the purchase date and product type.

Exclusions & Limitations

This warranty will not extend to damage resulting from normal wear and tear over time, accidents, improper care, modifications, disassemblies, or alterations to the product, misuse, abuse, or improper operation. The warranty does not cover any lost or stolen products.

MyBat Pro is only responsible for its own products and does not cover any damage to other devices, such as phones, tablets, or any other electronic devices.

Submitted claims are subject to review, and additional information, such as proof of damage and return of the defective product, may be required.

The warranty is void and not applicable if the product is purchased from an unauthorized reseller or is counterfeit.