Shipping Information

Free shipping is only available within the United States.

International Orders

• Canada: $20 USD shipping
• All other countries: $40 USD shipping

Thank you for your support, MyBat Pro.

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, please contact us at info@mybat.com. Please let us know the reason for your return along with your order # so we can locate the transaction.

If your request is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Note: MyBat Pro does not pay for return shipping. The customer is responsible for all return postage.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to:

• Place a new order for the item(s) you want
• Contact us about returning the original order

Once the return is received, we will issue a refund.

Alternatively, you may contact us to request an exchange. Let us know which item you'd like as a replacement. Once we receive the returned item, we will ship the replacement. Any price differences must be settled before the replacement is shipped.

Refunds

Once a return has been received, please allow 3 to 5 business days for it to be processed. After inspection and approval, a refund will be issued to the original payment method.

Refund processing times vary by payment method. Any delays should be discussed with your bank or credit card company.

Note: Shipping charges are non-refundable.

Contact Us

If you have any questions or concerns about a return, exchange, refund, or order issue, please contact us at info@mybat.com.

General Warranty Information

Warranty coverage is only available to the original purchaser with valid proof of purchase. The warranty terms can vary depending on the product, ranging from a 1-year warranty to a lifetime warranty. To find out more about the warranty for your specific product, you can visit the MyBat Pro website.

All notifications regarding warranty claims will be sent via email, whether approved or denied. If the claim is approved, a replacement of equal or greater value will be sent via US Postal Service. Please note that the $7.95 shipping and handling fee is the customer's responsibility. We appreciate your business and support of MyBat Pro.

If you have any questions, comments, or concerns about the warranty process, please email us at info@mybat.com. Please allow up to 48 business hours for our customer service team to respond. Thank you!

1-Year Warranty

MyBat Pro warrants that products purchased from an authorized dealer will be free from workmanship and material defects when used for their intended purposes under normal conditions for the period stated — 12 months as indicated on the packaging. The warranty is limited to the original purchaser with valid proof of purchase.

Lifetime Warranty

"Lifetime" is defined by MyBat Pro as the period of time during which a product can be used under normal conditions until such time that it can no longer function as intended. Products featuring a lifetime warranty are covered against manufacturer defects and unexpected damages within a reasonable time frame.

It is the right of MyBat Pro to determine the expected lifetime of our products and establish a reasonable period based on the purchase date.

Exclusions & Limitations

The warranty does not cover the following:

• Damage from normal wear and tear, accidents, misuse, abuse, or improper operation
• Improper care, modifications, disassembly, or alterations to the product
• Lost or stolen products
• Products purchased from unauthorized resellers or counterfeit products
• Other brands or devices (e.g., phones, tablets, or electronic devices)

Submitted claims are subject to review. Additional information — such as proof of damage or return of the defective product — may be requested.

The warranty is void if the product was purchased from an unauthorized reseller or is counterfeit. Contact info@mybat.com to verify if your purchase location is an authorized reseller.