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| BUY 4+ ITEMS | 20% OFF |
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Free shipping is only available within the United States.
Thank you for your support, MyBat Pro.
Free standard shipping on orders over $70
Orders are processed within 1 business day of date received. Business days are Monday through Friday; weekends and holidays are excluded. We aim to process orders on the same business day it is received, typically by 10 am PST each day, but cannot guarantee it. If an order is received after 10 am PST, it is more likely to be processed on the following business day. For example, if an order is received on Friday afternoon, it will be processed the following Monday. If an order is received Tuesday night, it will be processed on Wednesday.
We currently offer 3 shipping methods (2 Domestic & 1 International). All orders are shipped on business days only and cannot be shipped on a holiday or weekend. Please note order processing times mentioned above. Once an order is processed, it is ready for shipment. Once the order has been processed, it cannot be changed as the shipping label has already been created and therefore on its way.
We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, please contact us at info@mybat.com. Please let us know the reason for your return along with your order # so we can locate the transaction.
If your request is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Note: MyBat Pro does not pay for return shipping. The customer is responsible for all return postage.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to:
Once the return is received, we will issue a refund.
Alternatively, you may contact us to request an exchange. Let us know which item you'd like as a replacement. Once we receive the returned item, we will ship the replacement. Any price differences must be settled before the replacement is shipped.
Once a return has been received, please allow 3 to 5 business days for it to be processed. After inspection and approval, a refund will be issued to the original payment method.
Refund processing times vary by payment method. Any delays should be discussed with your bank or credit card company.
Note: Shipping charges are non-refundable.
If you have any questions or concerns about a return, exchange, refund, or order issue, please contact us at info@mybat.com.
Warranty coverage is only available to the original purchaser with a valid proof of purchase. All notifications regarding warranty claims will be sent via email. If your claim is approved, a replacement of equal or greater value will be sent via US Postal Service. Please note that a $7.95 shipping and handling fee is the customer's responsibility.
We appreciate your business and support.
If you have any questions, comments, or concerns about the warranty process, or to verify if a seller is authorized, please email us at info@mybat.com. Please allow up to 48 business hours for our customer service team to respond. Thank you!
Please find the warranty period for your specific product brand below.
For any product not listed above, please refer to the warranty terms stated on its packaging or product page.
MyBat Pro warrants that products purchased from an authorized dealer will be free from workmanship and material defects when used for their intended purposes under normal conditions for a period of 12 months from the date of purchase. The warranty is limited to the original purchaser with valid proof of purchase.
"Lifetime" is defined by MyBat Pro as the period of time during which a product can be used under normal conditions until such time that it can no longer function as intended. Products that feature a lifetime warranty will be covered against manufacturer defects for a reasonable time frame. It is the right of MyBat Pro to determine the expected lifetime of our products and assess claims based on the purchase date and product type.
This warranty will not extend to damage resulting from normal wear and tear over time, accidents, improper care, modifications, disassemblies, or alterations to the product, misuse, abuse, or improper operation. The warranty does not cover any lost or stolen products.
MyBat Pro is only responsible for its own products and does not cover any damage to other devices, such as phones, tablets, or any other electronic devices.
Submitted claims are subject to review, and additional information, such as proof of damage and return of the defective product, may be required.
The warranty is void and not applicable if the product is purchased from an unauthorized reseller or is counterfeit.
